This travel agency is a great option for those looking to plan a trip. The staff is friendly and knowledgeable, with many employees receiving high praise for their professionalism and helpfulness. Erika and Estibaliz are two examples of agents who have consistently received glowing reviews from customers. The agency offers a wide range of services, including corporate travel, events, congresses, sports, and group tours.However, one major drawback is the slow service, with some customers reporting long wait times and a lack of attention from staff. This issue is highlighted by one customer who had to wait for two hours to be attended to, only to be left sitting without assistance. The staff's lack of enthusiasm and seeming disinterest in helping customers can be off-putting, making it seem like they are more interested in chatting with each other than attending to clients.The agency's accessibility features are a major plus, with a wheelchair-accessible entrance making it easy for customers with mobility issues to navigate the premises. Additionally, the agency accepts a variety of payment methods, including NFC mobile payments, debit cards, and credit cards.The agency's working hours are relatively standard, with extended hours on weekdays and a slightly shorter schedule on Saturdays. While the agency's website is available online, there is no clear indication of what services are available or what to expect from a visit.Overall, this travel agency has its strengths and weaknesses, but with a little improvement in service, it could become a top destination for travelers.