The location is difficult to find, with some customers mentioning that they had to ask for directions to the access area due to ongoing construction. The working hours are somewhat limited, with a lack of Sunday hours. Several customers have experienced poor communication and lack of attention from the staff, including unreturned phone calls and unopened emails. There have been issues with delayed and non-delivered packages, with some customers claiming that the staff is uncooperative and unhelpful. The quality of the services provided is generally considered to be low. The prices charged by the location are somewhat high, but this is likely due to the fact that they are a courier service. One customer has noted that the location has a high turnover of staff, which may contribute to the poor quality of service. There is a lack of innovation and modernization at the location, with some customers commenting on the outdated facilities and equipment. The location is not well-maintained, with some customers mentioning that the area is dirty and cluttered.