This hotel offers a great stay experience with some minor issues. The hotel's location is perfect for exploring Madrid on foot, and the rooftop bar provides stunning panoramic views of the city. The hotel's rooms are spacious and well-appointed, and the staff is attentive and friendly, especially Arturo who provides excellent service. The hotel's restaurant, Ático, is highly recommended for its refined Spanish cuisine and exceptional cheesecake. However, some guests have reported issues with receiving visitors, with one guest being told they couldn't enter the hotel to visit a friend. The hotel's wellness spa is not available, which is a disappointment for some guests. Overall, the hotel's strengths outweigh its weaknesses, and it's a great choice for those looking for a luxurious stay in Madrid.