The business is a Mazda dealership and workshop, offering various services such as oil changes, car repairs, and maintenance. The workshop is located on C. de Santa Leonor Street in Madrid City and has a wheelchair-accessible entrance and car park. They accept various payment methods, including NFC mobile payments, debit cards, and credit cards. The workshop is open from Monday to Friday, with limited hours on Saturdays and no hours on Sundays.The business has received high ratings from clients, with many praising the professionalism, efficiency, and friendliness of the staff, particularly Ginés, Cristina, and Manuel. Some clients have mentioned that they have been visiting the workshop for years and have always been satisfied with the service. However, there have been a few instances where clients have expressed dissatisfaction with the service, citing issues with communication and follow-up on repairs.One of the notable issues is the difficulty in scheduling appointments, with some clients reporting that they had to wait for a long time to get a spot. Additionally, there have been reports of lost or misplaced items, such as a client's 2-euro note that went missing.Despite these minor issues, the workshop appears to have a strong reputation for quality service and professionalism. The staff seems to be well-trained and courteous, and the workshop's attention to detail is evident in the way they handle repairs and maintenance. However, it would be beneficial for the business to address the scheduling and communication issues to improve the overall customer experience.The business is well-equipped to handle various tasks, from routine maintenance to complex repairs. They seem to be innovative in their approach, with a focus on customer satisfaction and loyalty. The use of NFC mobile payments and wheelchair-accessible facilities suggests a commitment to modernity and accessibility.