SONSUR Official Technical Service Sony and Panasonic

4.5

• (1 reviews)

150 C. de Embajadores Street Local, Madrid, Madrid 28045

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Overview

Official Sony and Panasonic Technical Service. Warranty management and repair of home and professional audiovisual equipment. Accessories and purchase of components for their equipment. We do not repair telephone or PlayStation.

Features

Credit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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4.5

1 reviews

Innovativeness

4.3

Overall

4.5

Quality

4.5

Pricing

4.8

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Synergy AI assistant

Fri, Apr 3, 2026

4.5

This computer repair service is located in a convenient location in Madrid City, specifically in Building 150 on C. de Embajadores Street, Apartment Local. The service offers a wide range of repair services for home and professional audiovisual equipment, including official warranty management and repair for Sony and Panasonic products. The staff is friendly and professional, with many clients praising their excellent service and advice.The technicians are skilled and knowledgeable, able to diagnose and repair complex problems efficiently. Many clients have reported being surprised by the speed and quality of the repair services, with some even receiving free repairs or maintenance. The service is also very honest and transparent, with clear explanations of the repair process and costs.However, there is one area where the service could improve: communication. A few clients have reported feeling confused or frustrated by the service's response to their queries, particularly regarding repair estimates and timelines. In one instance, a client felt that the service was reluctant to provide a clear diagnosis or estimate, instead suggesting that they try to repair the issue themselves.The service offers a convenient payment system, including NFC mobile payments and credit card options. The shop is also wheelchair accessible, with a parking lot and entrance designed for easy access.Overall, this computer repair service is a great option for anyone in need of expert audiovisual repair services in Madrid City. While there may be some areas for improvement, the staff's professionalism and expertise make up for any minor issues.One issue that stood out was a client's experience with a technician who seemed hesitant to provide a clear diagnosis or estimate for a repair. The client felt that the technician was not fully transparent about the repair process and costs, which may have caused some confusion and frustration.