The restaurant, located in the heart of Madrid, is a charcoal-grilled gem that serves high-quality meats. The staff is friendly and welcoming, making it a great spot for both locals and tourists. The restaurant offers a variety of options, including a special marinating process, grilled over Josper, and a range of sauces to choose from.The restaurant has a cozy and casual atmosphere, with a trendy vibe. It's a great place for families, couples, and solo diners alike. The restaurant is also LGBTQ+ friendly, making it an inclusive space for everyone. The staff is attentive and knowledgeable, happy to make recommendations and help with any questions.The menu is varied and offers something for everyone. The restaurant is known for its charcoal-grilled meats, which are cooked to perfection. The menu includes a range of options, from burgers to salads, and the staff is happy to accommodate special requests.The restaurant has received high praise from customers, with many praising the quality of the food and the friendly service. However, there have been some complaints about the wait times, with some customers waiting up to 10 minutes for their orders. The restaurant has taken steps to address these issues, with the owner responding to complaints and apologizing for any inconvenience.One issue that has been noted is the lack of consideration shown by some staff members to customers. In one instance, a customer was denied a glass of water by a staff member who said they didn't have any. This lack of empathy and consideration is not acceptable and should be addressed by the restaurant.Overall, the restaurant is a great spot for anyone looking for high-quality charcoal-grilled meats in a welcoming and inclusive atmosphere. However, the restaurant should work on improving its customer service and addressing any issues that may arise.