This women-owned business is located in a convenient spot in Madrid and offers a variety of services. The store buys and sells used books, making it a great option for those looking to declutter their bookshelves or find affordable textbooks. The staff is generally friendly and helpful, with many customers praising their excellent service and willingness to go the extra mile to find the books they need.Some customers have reported issues with the store's hours, with a few instances of the store being closed when customers arrived. However, this appears to be an isolated issue and not a regular problem.One area for improvement is the store's phone and WhatsApp response time. Some customers have reported difficulty getting in touch with the store through these channels, which can be frustrating for those trying to place orders or ask questions.Overall, this store seems like a great resource for book lovers in Madrid, with a wide selection of used books and a helpful staff. With a few tweaks to their communication channels, they could be even more effective at meeting the needs of their customers.The business is also notable for its commitment to social responsibility, identifying as women-owned and LGBTQ+ friendly. This is a great aspect of their brand and reflects their values as a business.