This review is a mixed bag. On the one hand, the business seems to have a good overall rating, with an average score of 4.2. The pricing is also a strong point, with a score of 5.0. However, the quality of service is a bit of a concern, with a score of 3.1. It seems like there are some issues with the way the business operates, which is disappointing.Some of the negative reviews suggest that the business is not very responsive to customer needs, and that they may be difficult to deal with. One review mentions that the business was very unprofessional and that they were treated with complete disregard. Another review mentions that the business was slow to return a deposit, and that they were evasive and unhelpful.On the other hand, some of the positive reviews suggest that the business can be very helpful and accommodating. One review mentions that the business was very serious about handling the arrival and departure of guests, and that the apartment was very well-situated and of high quality. Another review mentions that the business was very helpful and that the apartment was perfect.It seems like the business has some work to do in terms of improving their quality of service and being more responsive to customer needs. However, they also seem to have some strengths that they can build on. With some improvements, they could be a very good choice for people looking for a place to stay in Madrid.Some of the issues that come up in the negative reviews include a lack of communication, a lack of transparency, and a lack of respect for customers. For example, one review mentions that the business ignored emails for weeks, and that they were unclear about electricity bills. Another review mentions that the business was slow to return a deposit, and that they were evasive and unhelpful.It's worth noting that some of the negative reviews seem to be related to a specific person or team within the business, rather than the business as a whole. For example, one review mentions that Paola was unhelpful and unprofessional, while another review mentions that Cristina Ramos and Jean Montijo were uncooperative and unresponsive. It's possible that these individuals are not representative of the business as a whole, and that the business is taking steps to address these issues.