Madrid
Eurocaja Rural
4.51
4.51
Overview
Eurocaja RuralSolutions for the future of people
Features
Wheelchair-accessible entrance
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Overall
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This location has a solid accessibility feature with a wheelchair-accessible entrance. However, the working hours are quite limited, with the bank only open from 8:30 to 14:00 on weekdays. The phone number is available, but there is no information on whether the phone is answered promptly.Some clients have reported poor experiences with the bank, including difficulty getting in touch with customer service and long wait times for transactions. One client even reported having to pay to enter the bank and use its services. Others have complained about the bank's online services and app, saying they are not user-friendly.On the other hand, a few clients have reported positive experiences with the bank, praising its friendly and professional staff. One client even gave the bank a perfect score, saying they were able to resolve all their issues quickly and easily.The bank's location within Mercamadrid is convenient, but it may be a drawback for some clients who have to pay to enter. Overall, this location seems to have some issues with customer service and transaction times, but also has some positive reviews. One main issue that stands out is the difficulty in getting in touch with customer service, which can be frustrating for clients who need help.
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