Madrid
Baleària - Punto de Venta Madrid
1.19
1.19
Overview
Baleària has an official sales point in Madrid where you can buy tickets, modify bookings and receive personalized attention to plan your ferry trip to the Balearic Islands or North Africa. Although there are no maritime departures from this city, we help you organize your embarkation from ports such as Dénia, Valencia, Barcelona, Huelva, Málaga, Motril, Algeciras, Tarifa or Almería.Available routes: Ibiza, Formentera, Mallorca, Menorca, Ceuta, Melilla, Nador, Tánger, Mostaganem, Argel, Orán and the Canary Islands.Check prices, schedules and documentation on the official website or directly in the office. Book your ferry from Madrid with Baleària and connect with your destinations by sea safely and quickly!
Features
Wheelchair accessible entrance
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This business location appears to be a ferry service with an official sales point in Madrid. Customers can buy tickets, modify bookings, and receive personalized attention to plan their ferry trip to various destinations. Although the business has some positive aspects, such as comfortable seats and good service, there are several issues that detract from the overall experience.The location is wheelchair accessible, which is a positive feature. However, customers have reported difficulties with check-in, long wait times, and a lack of attention from staff. Some customers have also reported that their concerns were not adequately addressed by the business.One customer mentioned that they were charged a higher price than advertised, and when they complained, their comment was deleted from social media. This lack of transparency and customer care is concerning.Additionally, some customers have reported that the ferry service has changed its routes and amenities, leading to disappointment. For example, one customer mentioned that the ferry used to have a pet-friendly area, but it has since been replaced with a café.On the other hand, some customers have had positive experiences with the ferry service, praising the staff, comfort, and amenities. They have also appreciated the convenience of booking online and receiving their tickets through WhatsApp.Overall, while there are some positive aspects to this business, the issues with customer care, transparency, and changes to the service have negatively impacted the overall experience.
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