Madrid
Altoha Servicio Técnico Oficial
3.68
3.68
Overview
At ALTOHA, we specialize in post-sales service for consumer electronics, brown range, and telephony.Our experience, track record and professionalism endorse us: over 50,000 clients and 100,000 interventions in the 42 years of activity development.We are the OFFICIAL TECHNICAL SERVICE of the following brands:Alza - Ariete- Babyliss- Bergner- Beurer- Bionaire - Bosch - Bra- Braun - Breville CrockPot - Daga - Decor- Delonghi - Di4 - Fagor- Fissler - Foodsaver HJM- Kenwood - Krups - Kitchenaid - Khun Rikon - Lagostina - Laura Star- Lifevit -Magefesa- Monix- Moulinex- Nilfisk -Oster - Palson - Philips- Polti- Pujadas - Remington - Ritter - Rowenta- Saeco- Severin - Siemens- Solac -Splendid -Taurus -Tefal - Ufesa- Valira- WMF...
Features
Credit cards
NFC mobile payments
Wheelchair accessible entrance
Free street parking
Repair services
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Innovativeness
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Quality
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This location offers a variety of repair services for different types of appliances and electronics, making it a convenient option for customers. However, the inconsistent quality of service is a concern. Some customers have reported long waiting times and difficulties in getting their issues resolved, which is reflected in the lower quality score.While the pricing of the services is generally reasonable, some customers have complained about the cost of getting a quote, which is 15 euros. However, once the repair is done, the overall price is competitive.The location's ability to innovate and stay ahead of the curve is decent, with many customers praising the quick turnaround times for repairs and the professional service they received.A notable issue that has been raised by some customers is the difficulty in getting a response to their inquiries, especially through email. One customer reported having to wait over two months for a response after initially contacting the location.Overall, this location seems to have its strengths and weaknesses, and customers may need to weigh these factors when deciding whether to use its services.
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