Madrid
Aguas de Alcalá
18.40
18.40
Overview
The City Council of Alcalá de Henares provides the service of water supply and sanitation through the Temporary Union of Companies FCC Aqualia S.A. – Canal de Isabel II Management S.A. (Law 18/92 of 26 May), in abbreviated form UTE AGUAS ALCALA. The Excmo. City Council of Alcalá de Henares granted the concession for the operation of the “Municipal Service of Water Supply and Sanitation in the Municipal Term of Alcalá de Henares”, to the UTE Aguas de Alcalá according to the municipal plenary agreement of 7 May 2004. Since July 2004, Aguas de Alcalá has developed its activity through its various departments of Administration, Conduction and Treatment, Exploitation of supply and sanitation networks, Technical Office, and Customer Management with the objective of satisfying the service quality requirements of the more than 200,000 inhabitants of the city
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Wheelchair accessible entrance
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The review of Aguas de Alcalá is a mixed bag, with both positive and negative experiences reported by customers. The company's overall score is 3.0 out of 5, indicating a neutral assessment. However, the quality of service is a major area of concern, with a score of 2.4 out of 5. Many customers have reported difficulties in getting assistance from the company, including long wait times, unhelpful staff, and a general lack of responsiveness.One of the biggest issues customers face is the high price of the service. While the company's pricing is not the highest, many customers feel that they are being overcharged for the quality of service they receive. The pricing score is 2.9 out of 5, which is significantly lower than the overall score.On the other hand, the company's innovativeness is a notable strength, with a score of 4.1 out of 5. It seems that Aguas de Alcalá is investing in new technologies and processes, which is reflected in their customer service and overall efficiency.Some of the specific issues that customers have reported include difficulties in making changes to their accounts, problems with billing, and a lack of transparency in the company's processes. There have also been instances of rude or unhelpful staff, which has further exacerbated the negative experiences.However, there are some positive reviews that suggest the company is capable of providing good service. Some customers have reported excellent interactions with certain staff members, who have gone above and beyond to help resolve issues. Additionally, the company's website and online tools seem to be user-friendly and easy to navigate.Overall, Aguas de Alcalá needs to work on improving the quality of its service and addressing the concerns of its customers. While the company has some strengths, such as its innovativeness, it needs to focus on delivering better results for its customers.One specific issue that stands out is the inconsistent and often poor service provided by the company's staff. While some customers have reported excellent interactions, many others have been left feeling frustrated and dissatisfied. This is a major area of concern that the company needs to address in order to improve its overall score.There are no other major issues reported by customers, but the ones mentioned are quite serious.
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