The location is a Banco Santander Agentes branch in Santa Úrsula City, offering various financial services for individuals. The working hours are Monday to Friday from 08:30 to 14:30, with no services available on weekends.The employees are very helpful, despite some language barriers. However, there have been some issues with phone calls not being answered, leaving customers waiting for a long time. Unfortunately, this has been a recurring problem, and it is disappointing that the branch does not have a more reliable way of handling phone inquiries.There have been complaints about the management of the branch, with some customers feeling that they do not receive the attention they need for important transactions. Additionally, there have been instances where employees seem to be uncooperative, making it difficult for customers to get assistance.On the positive side, some customers have reported receiving excellent service, with helpful and attentive staff. The branch has also been praised for its cleanliness and adherence to Covid-19 protocols.It's worth noting that the branch is conveniently located in Building 13, España Street, making it easily accessible for customers. The phone number is +34922557257, and the website is http://www.bancosantander.es/. The branch is also open on Bank holidays, which is a plus.However, the lack of reliability in phone service and the occasional poor management of transactions are notable drawbacks. Despite these issues, the branch has a rating of 3.0 from third-party sources, indicating a mixed experience for customers.