Madrid
Wellness Center Fortuny
1.22
1.22
Overview
Classes: Pilates, electrofitness, and yoga.Pregnancy: pre-natal classes, hypopressive exercises, post-partum aesthetics, and Pilates for pregnant women.Nutrition: dietetics and weight loss.Physiotherapy and rehabilitation: physiotherapy, rehabilitation, back school, and chiropody.Aesthetics and aesthetic medicine: aesthetics and laser hair removal.WellnessPsychology
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair-accessible entrance
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Quality
Pricing
Innovativeness
Overall
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The business location has an overall score of 4.2 out of 5, indicating a generally positive experience. However, the quality of service received by some customers was not up to par, resulting in a lower quality score of 3.8 out of 5. On the other hand, the pricing was considered fair and reasonable, with a score of 4.9 out of 5. The business's innovativeness in offering a wide range of services, including classes, pregnancy care, and aesthetics, is a strong point, with a score of 4.5 out of 5.The business location is wheelchair-accessible, with a wheel chair-accessible entrance. They offer a variety of payment options, including NFC mobile payments, debit cards, and credit cards. Their working hours are convenient, with extended hours on weekdays but closed on Saturdays and Sundays.Some customers have reported having a bad experience with the staff, particularly the receptionists, who were considered unhelpful and unprofessional. One customer reported being told that the doctor they had an appointment with was not available, despite showing up on time, and was not offered an alternative appointment. Another customer reported being left waiting for 40 minutes for a nutrition consultation, and then being told that the doctor was not available. These issues have been acknowledged by the business and they are working to improve their service.Despite these issues, many customers have reported having a positive experience at the business location. Some have praised the professionalism and expertise of the staff, particularly the physiotherapists and doctors. One customer reported being treated by Javier Romo, who they described as a "great professional" who helped them recover from a series of injuries. Another customer reported being impressed by the cleanliness of the facilities, particularly the bathrooms.Overall, the business location has the potential to be a valuable resource for customers seeking healthcare and wellness services, but they need to work on addressing the issues with their staff and service quality to live up to their full potential.
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