Madrid
Vive Pets (Las Rozas) Hotel 24h, guardería y peluquería canina
13.42
13.42
Overview
VIVE is a Pet Resort with all kinds of services like Daycare, Salon and Spa, Training, Veterinary Clinic, Store, Adoption Center, Event Celebration... and a fantastic Pool for dogs with Bar and Terrace so you can take something while your dog...!It throws a bomb! Come and get to know us!
Features
Wheelchair-accessible toilet
Identifies as women-owned
LGBTQ+ friendly
LGBTQ+ friendly
Identifies as women-owned
Wheelchair-accessible entrance
Transgender safe space
Wheelchair-accessible seating
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VIVE is a Pet Resort located in Las Rozas de Madrid City, offering a variety of services for pets, including Daycare, Salon and Spa, Training, Veterinary Clinic, Store, Adoption Center, and Event Celebration. The resort has a pool for dogs, a bar, and a terrace where pet owners can relax while their dogs are being taken care of.The resort is identified as a women-owned business and is LGBTQ+ friendly, making it a welcoming space for diverse families. It also features wheelchair-accessible entrances, seating, and toilets.Some clients have had positive experiences at the resort, praising the staff's care and attention to the pets. They have also appreciated the resort's amenities, such as the pool and the bar. One client noted that the resort's staff is professional and caring, and that their pet, Nemo, felt loved and cared for during their stay.However, there have been some negative experiences as well. One client reported that their pet returned from the resort with injuries, and that they were not kept informed about their pet's well-being. Another client was unhappy with the resort's communication and reported that they did not receive daily videos of their pet as promised. Some clients have also mentioned that the resort's staff can be difficult to contact during their pet's stay.The resort has a 4.5-star rating on third-party rating platforms, indicating a generally positive reputation. However, the negative experiences mentioned by some clients suggest that there may be room for improvement in terms of communication and pet care.One of the major issues at the resort is the lack of transparency and communication with pet owners. Some clients have reported that they did not receive daily videos of their pet as promised, and that they had difficulty contacting the resort's staff to ask about their pet's well-being. This lack of communication can be stressful for pet owners and can make them feel uncertain about their pet's care.Another issue is the resort's staff being overwhelmed with work, which can lead to a lack of attention to individual pets. One client reported that their pet was not given the care and attention they needed, and that the staff seemed overworked and overwhelmed.Overall, while VIVE Pet Resort has its strengths, it also has some weaknesses that need to be addressed. With improvements in communication and staff attention to individual pets, the resort could provide a more positive experience for pet owners and their pets.
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