The business has a relatively good overall score, but it falls short in terms of quality. The organization and attention to detail are not always up to par, which can be frustrating for customers. On the other hand, the pricing is very competitive, which is a major plus. The business also shows some creativity and willingness to innovate, which is a great asset. However, there are some red flags to consider, such as the fact that some customers have reported issues with communication and follow-through on promises.Some customers have reported having a good experience with the business, praising the friendly and attentive staff, as well as the overall organization of the trips. However, others have reported being disappointed with the lack of clarity and transparency in the planning process, as well as the failure to deliver on promises.Overall, this business seems to be a mixed bag. While it has some great qualities, it also has some significant drawbacks. With some improvement in terms of quality and communication, this business could be a great option for customers looking for a fun and memorable experience.Some customers have reported feeling taken advantage of by the business, particularly when it comes to pricing and refunds. One customer reported being promised a full refund for a cancelled trip, but only received a partial refund. Another customer reported being charged extra fees for changes to the itinerary, which they felt were unfair.The business seems to have a lot of potential, but it needs to work on its customer service and communication skills to build trust with its customers. With some improvements in these areas, this business could become a top choice for customers looking for a fun and memorable experience.