Madrid
UFD Distribución Electricidad, S.A.
2.61
2.61
Overview
At UFD, we are responsible for the regulated activity of electric power distribution of the Naturgy group. We distribute electricity in the autonomous communities of Galicia, Madrid, Castilla-La Mancha and Castilla León. We are the third power distribution operator in Spain. We focus on the development, technologicalization and digitalization of our electric networks applying innovation, as the main axis of the electricity distribution business to improve the quality of supply and contribute to the evolution of the entire electrical system.
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The location is run by a large company, Naturgy, which operates under the brand UFD. Despite this, the overall experience of customers has been largely negative. The quality of service is subpar, with many customers complaining about poor communication, lack of responsiveness, and incompetent customer support. Pricing appears to be high, with some customers feeling taken advantage of by unfair charges. Innovativeness is also lacking, with many customers feeling like they're stuck with an outdated and inefficient system.Multiple customers have reported long wait times, ignored requests, and a general lack of interest in resolving their issues. Some have even experienced extended periods without electricity, which is particularly concerning in a country like Spain where heatwaves can be severe. The website and online systems seem to be frequently broken or unresponsive, making it difficult for customers to even initiate a request for help.The main issue seems to be a lack of accountability and a sense of entitlement among the staff. When customers do manage to get in touch with someone, they're often met with dismissive or unhelpful responses. It's clear that the company is more concerned with maintaining its profit margins than with providing decent service to its customers.One notable example is a customer who was told to wait two months for a connection to be installed, only to have the issue dragged out for months more. Another customer was left without electricity for nine days during a heatwave, with no clear solution in sight.The company's response to these issues has been to ask customers to send their details and complaints via email, without offering any concrete solutions or apologies. This only adds to the sense of frustration and helplessness that many customers feel.Overall, it's clear that UFD is in need of a significant overhaul. Until then, customers would do well to look elsewhere for their electricity needs.
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