Madrid
TuFinca Administración de Fincas y Asesores
7.61
7.61
Overview
Estate administrators in Madrid, Majadahonda, Pozuelo, Boadilla and Las Rozas. We integrate a legal and architecture department to achieve a comprehensive management of your community.
Features
Wheelchair-accessible entrance
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Overall
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This business location seems to have serious issues with customer satisfaction. The location is a property administration service, but it appears to have failed to provide quality services to its clients. The wheelchair-accessible entrance is a positive feature, but it is not enough to compensate for the poor service. The lack of responsiveness to client queries, unauthorized services, and unaccounted community funds are major concerns. The working hours seem standard, but it's unclear if they are flexible or accommodating to client needs.Some clients have reported difficulty in contacting the administration, while others have experienced issues with factoring, mistaken payments, and uncollected receipts. The administrative department seems to be unresponsive, leaving clients with several difficulties in community management. Some reviewers have even gone as far as calling the administration "mangantes" (cheats). The overall reputation of the business is concerning, with multiple reviewers expressing similar sentiments about the lack of professionalism and poor communication.It is worth noting that the clients have reported an inability to contact them or that they do not attend to queries, which is a critical aspect of property administration. The clients have also experienced various financial problems, including an imbalance in accounts and authorization of payments for works that were not performed. The reviews express that the administration fails to properly manage the community's funds and properly handle transactions. The location's inaction on matters of community management and its neglect of required documentation, such as not sending notifications of tax issues, also raise concerns.The business's inaction on financial matters, its unwillingness to respond to queries, and the numerous financial issues that have arisen seem to be long-standing problems that need to be addressed. The location's overall score reflects this.
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