Madrid
TRAMAS + QUINTANA
3.35
3.35
Overview
Grupo Tramas is an Andalusian company specializing in the distribution of home textiles. Through our own network of stores, we offer a wide range of home textiles, such as sheets, blankets, curtains, towels... also Homewear!Our main mission is to make it possible for you to renew your home textiles with quality and design products without having to spend an extra euro.
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NFC mobile payments
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Identifies as women-owned
Identifies as women-owned
In-store pickup
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This location is generally satisfactory, but not perfect. The staff seems to have inconsistent behavior, with some being very helpful and others being unfriendly. The quality of the products is mostly good, but there have been some issues with products being sold with stains or being poorly presented. The prices are generally reasonable, but there have been some instances of confusion or inconsistencies with pricing. The store's approach to innovation and customer service is somewhat lacking, as some customers have reported being treated poorly or having their concerns dismissed. Overall, this location has some potential, but needs to work on providing a more consistent and customer-focused experience. The main issue with this store is the inconsistent behavior of the staff, which can make a big difference in a customer's experience.The store is well-located and has a good selection of products, but the staff's behavior can be a major turn-off. Some customers have reported being treated poorly or having their concerns dismissed, which can be frustrating and make them less likely to return. The store's policy on returns and exchanges is also somewhat confusing, which can be frustrating for customers. On the other hand, the store does offer some unique and high-quality products, and the prices are generally reasonable. The store's mission to provide quality and design products without breaking the bank is admirable, but it needs to work on providing a more consistent and customer-focused experience.It's worth noting that some customers have reported having positive experiences with certain staff members, which suggests that the issue may be with specific individuals rather than the store as a whole. However, the issue of inconsistent behavior is a major concern and needs to be addressed in order to provide a better experience for customers.
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