The business is well-organized, with a clear description of its mission and values. The website is user-friendly and provides all the necessary information about the company and its products. The store's hours of operation are also clearly listed, which is convenient for customers. One issue is the lack of staff training, as some employees have been reported to be unhelpful or unfriendly. Despite this, the business has a good overall reputation, with many customers praising the quality of the products and the helpfulness of certain employees. Some customers have also appreciated the business's commitment to sustainability and fair trade practices. Overall, the business seems to be well-established and has a loyal customer base, but there is room for improvement in terms of staff training and customer service.