Madrid
TotalEnergies, Getafe
7.83
7.83
Overview
At TotalEnergies, we are committed to offering excellent customer service and a clean and accessible energy offer for all. Visit one of our offices to learn about our lighting, gas, and services offers, we manage your requests: supply upgrade, maintenance service Facilita, boiler/heater repair and electrical installation, gas inspection, plan renovate and air conditioning, digital invoicing, ownership. We solve any management related to invoicing, savings and discounts, power advice, tariffs, valid prices, invoice expiration and payment methods, mobility and solar. Visit us and we will inform you without commitment in Getafe.
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Wheelchair-accessible entrance
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Overall
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TotalEnergies is a comprehensive company that offers a wide range of services, including solar panels, financial services, and community assistance. They have a physical office in Getafe City, which is accessible to people with disabilities.However, their working hours can be a bit restrictive, with a gap between 14:00 and 16:00 on weekdays. It's worth noting that they have a 24/7 phone number, but the customer service may not be available at all times.Some clients have praised the professionalism and attentiveness of the staff, particularly Borja and Virginia. However, others have reported issues with billing and customer service, including automated renewals of contracts and unexpected price increases.One client reported a frustrating experience with a company representative who seemed unhelpful and unresponsive. Another client had a similar experience with a representative who seemed to be more interested in upselling than addressing the client's concerns.Despite these issues, some clients have reported positive experiences with the company, including good customer service and helpful representatives. However, the overall rating of 3.8 suggests that there may be some room for improvement.It's worth noting that some clients have reported issues with the company's billing and pricing practices, including automatic renewals of contracts and unexpected price increases. This may be a concern for some clients, especially those who are on a tight budget.Overall, TotalEnergies seems to be a company that is still working to improve its customer service and billing practices. While they have some excellent representatives and services, they also have some significant issues that need to be addressed.One major issue that stands out is the company's tendency to automatically renew contracts and increase prices without proper notification or consent. This can be frustrating for clients who are trying to budget and manage their expenses.Another issue is the company's customer service, which can be unhelpful and unresponsive at times. This can be particularly frustrating for clients who are trying to resolve issues or get answers to their questions.Despite these issues, TotalEnergies does seem to have some excellent services and representatives. For example, some clients have reported positive experiences with the company's solar panel services and financial advisors.Overall, TotalEnergies is a company that is still working to improve its customer service and billing practices. While they have some excellent services and representatives, they also have some significant issues that need to be addressed.If you're considering working with TotalEnergies, it's worth doing some research and reading reviews from multiple sources to get a better sense of their strengths and weaknesses. You may also want to reach out to the company directly to ask about their billing and pricing practices, as well as their customer service policies.
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