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TheFork

2.2

• (1 reviews)

91 P.º de la Castellana Street planta 10, Madrid, Madrid 28046

2.41

91 P.º de la Castellana Street planta 10, Madrid, Madrid 28046

2.41

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Directions

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Website

Overview

On TheFork we offer over 60,000 restaurants for booking at any time and with the best promotions. With over 20 million reliable opinions that will help you find the perfect restaurant!If you need to resolve any doubt or incident, contact us at contacto@thefork.es if you are a user or soporte@thefork.es if you are a restaurant, we will be delighted to help you.

Features

Credit cards

Debit cards

NFC mobile payments

Dine-in

Great coffee

Dinner

Solo dining

Wheelchair accessible entrance

Alcohol

Beer

Coffee

Hard liquor

Healthy options

Wine

Dinner

Dessert

Restroom

Cozy

Quiet

Trendy

Dinner reservations recommended

Accepts reservations

Lunch

Casual

Table service

Photos & videos

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Reviews

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2.2

1 reviews

Quality

2.5

Overall

2.2

Pricing

2.5

Innovativeness

4.5

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Synergy AI assistant

Thu, Apr 2, 2026

2.2

This location seems to be a booking platform for restaurants, but with some issues regarding customer service and fairness. The users have reported problems with cancelled reservations, missing discounts, and difficulties in getting help from the support team. However, some users have also had positive experiences, enjoying the variety of restaurants and the convenience of booking through the platform.The company seems to be very responsive to customer complaints, with the owner or support team responding to each issue and offering to help. However, the users' trust in the platform has been broken by the numerous incidents, and some have even considered taking legal action.One issue that stands out is the problem with reservations. Some users have reported that their reservations were cancelled without notice, and others have experienced difficulties in getting a refund for unused vouchers. This lack of reliability and fairness has led to a negative overall experience for many users.Despite the issues, the platform offers a wide range of restaurants and a convenient booking system. The users have also praised the variety of restaurants and the good food quality. However, the problems with customer service and fairness have significantly impacted the overall experience and trust in the platform.Some users have also reported problems with the platform's policies and procedures, such as the lack of transparency in promotional offers and the difficulty in getting help from the support team. These issues have led to a sense of frustration and disappointment among users, who feel that they have been taken advantage of or ignored.In summary, while the location offers some benefits, such as a wide range of restaurants and a convenient booking system, the numerous issues with customer service and fairness have significantly impacted the overall experience and trust in the platform.