Madrid
The Charming Concept - Gestión de Alojamientos Turísticos
0.28
0.28
Overview
Integrated Hospitality Operator for all types of assets: Tourist Apartments, Hotels and Hostels that provides 360 services for the property, from asset management to rental. Complete and responsible management so you don't have to worry about anything.
Features
LGBTQ+ friendly
LGBTQ+ friendly
Onsite services
Appointment required
Online appointments
Gender-neutral washroom
Transgender safe space
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Innovativeness
Quality
Overall
Pricing
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The business seems to be well-managed and customer-oriented. The property management services are thorough and responsible, ensuring that clients don't have to worry about anything. The staff is responsive to queries and concerns, providing excellent customer service. The company has a good reputation, with many clients praising their attention to detail and helpfulness. The location is also convenient, with many amenities and services nearby.However, there have been some issues with cleanliness and maintenance, with some clients reporting dirty or stained bedding, and broken furniture or appliances. In one instance, a client was locked out of their apartment due to a broken door code, and the company's response was slow and unhelpful.Overall, the business seems to be doing well, but could improve its attention to detail and maintenance of its properties to prevent such issues from arising in the future.The business has a wide range of services and caters to different needs, including LGBTQ+ clients, making it a welcoming and inclusive space. However, the company's handling of cancellations and refunds has been criticized, with one client reporting being charged for a cancelled booking and having to wait several days for a refund.The business has a high rating from third-party review sites, indicating that it is well-regarded by its customers. However, the range of negative reviews suggests that there may be some room for improvement.One of the notable features of this business is its commitment to customer satisfaction and its willingness to go the extra mile to ensure that clients have a good experience. However, this commitment can sometimes be inconsistent, and clients may experience different levels of service depending on who they deal with.The business has a range of features and amenities that make it appealing to clients, including a 24-hour concierge service and a range of appliances and services. However, some clients have reported that the properties are small and not as well-maintained as they appear in photos.
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