This business has a good reputation, with a high overall rating and a long list of satisfied customers. Most customers praise the professionalism and attention to detail of the staff, who are able to diagnose and repair complex issues with TVs. Many customers appreciate the convenience of having the service come to their home, and the fact that they are able to get an estimate and a timeline for the repair over the phone. Some customers have noted that the business has changed its model to only offer home visits, which has made it more convenient for them. Others have praised the business for being able to repair complex issues that other repair services were unable to fix.However, one customer had a poor experience, saying that they were not responded to promptly over WhatsApp. The business acknowledged the issue and explained that they were busy with other repairs and promised to do better in the future.Overall, this business seems to be reliable and professional, and customers are generally happy with the service they receive. However, the business may want to consider improving its communication and response times to ensure that all customers feel valued and attended to.