The business location provides excellent service, with a high quality of repair work and a wide range of watch brands serviced. The staff are friendly and helpful, with many clients expressing their gratitude for the attention they received. The business is highly accessible, with a wheelchair entrance and a safe space for the LGBTQ+ community. The only issue that arises is with one client who had a negative experience, citing a lack of transparency and poor communication, as well as damage to their watch during the repair process. However, this seems to be an isolated incident, and the majority of clients are extremely satisfied with the service they received. The business is highly recommended for watch repairs, with many clients stating that they will return in the future. The staff are knowledgeable and passionate about their work, with one client noting that they "have interest and affection for their work." The business is also highly praised for its ability to repair complex and vintage watches, with one client having a 40-year-old Seiko restored to its former glory. However, the business could improve by being more transparent with their clients and providing clearer communication about the repair process. Overall, the business is a great choice for anyone in need of watch repairs, with a high level of quality and customer satisfaction.