The business is a women-owned, LGBTQ+ friendly urban spa in Madrid that offers a wide range of treatments and services, including massages, facials, and body treatments. The spa has a small, intimate space with a thermal circuit, sauna, and steam room, making it a great place to relax and unwind. The staff is highly trained and professional, with many reviewers praising the exceptional service and attention to detail. The massages, in particular, have been a highlight for many visitors, with some reviewers calling them the best they've ever had. The spa also offers a variety of packages and promotions, making it a great value for the price.One potential drawback is that the spa can be a bit on the small side, which may make it feel crowded at times. However, this has not been a major issue for most reviewers. Overall, Madrid Sol y Agua is a great option for those looking for a relaxing and rejuvenating experience in the heart of Madrid.There was an issue with one reviewer who had a disappointing experience with a massage that was not the full 60 minutes as promised, and they were charged extra for the additional time. However, the owner responded promptly and apologized for the mistake.