This car rental agency is conveniently located at Madrid Barajas Airport, with a wide range of modern cars to choose from. The staff is friendly and helpful, and the rental process is generally quick and easy. However, there have been some issues with the inventory of vehicles, with one customer reporting that the staff failed to notice scratches and dents on the vehicle, and another customer complaining that the vehicle was not filled with gas when they returned it.The parking lot is big enough and easy to find, and the entrance is wheelchair accessible. The agency accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.Some customers have reported excellent experiences with the staff, including Francesco, who was incredibly friendly and helpful, and Maria, who explained everything and was extremely helpful. However, one customer reported a very poor experience, claiming that the staff tried to scam them by charging them for scratches and dents that were not present.The agency has a wide range of cars to choose from, including modern models, and the prices are competitive. However, some customers have reported being charged for gas that was not present when they returned the vehicle, which is not fair.Overall, this car rental agency has a mixed reputation, with some customers reporting excellent experiences and others reporting poor ones. It's essential to carefully review the terms and conditions before renting a vehicle to avoid any issues.