This car and van rental agency in Madrid's Chamartin area has a good overall rating, but some aspects need improvement. The office is conveniently located near the Madrid train station, making it easily accessible. The staff is professional and helpful, with many clients praising their excellent service. The agency has a wide selection of cars from top brands and vans of various sizes, allowing clients to choose the best option for their needs.However, there is one issue that stands out. A client reported being charged for damage to the vehicle that they claimed was already present before renting. This raises concerns about the agency's policies and customer protection.Overall, the agency's pricing is competitive, but the quality of the vehicles and the innovativeness of the services offered need to be addressed.