Servicio Oficial Samsung - Alda Técnic

3.1

• (1 reviews)

15 C. del Níquel Street 17, Madrid, Madrid 28021

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Samsung Alda Técnic, in Madrid, offers you high-quality assistance with all your Samsung home appliances. You will find our technical team specialized in Samsung products that will attend to you with the exclusivity and professionalism you deserve.

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3.1

1 reviews

Pricing

4.1

Overall

3.1

Quality

2.9

Innovativeness

4.2

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Synergy AI assistant

Fri, Apr 3, 2026

3.1

The business is Samsung Alda Técnic, a Samsung official service center in Madrid. The overall experience is average, with some positive and negative aspects.One of the biggest issues is the quality of service, which is a concern. Some customers have reported problems with the quality of work, with technicians providing incorrect diagnoses and solutions. This has led to frustration and disappointment for some customers.On the other hand, the pricing of services seems to be reasonable, with some customers mentioning that the costs were fair for the work done.The innovativeness of the business is also a strength, with some customers praising the use of new technology and techniques to repair and maintain Samsung appliances.However, there are some issues with the business's practices. Some customers have reported being charged extra for services that were not clearly explained, and there have been instances of technicians being pushy and aggressive in their sales tactics.Additionally, some customers have reported difficulty in getting help with problems, with long wait times and unhelpful customer service representatives.It's worth noting that the business has a wide range of services, including repair and maintenance, and has a good reputation in some areas.Overall, the business is average, with some strengths and weaknesses. While it may not be the best option for everyone, it could be a good choice for those who value convenience and have Samsung appliances.Some customers have reported the following experiences:* A customer had a good experience with a technician who was able to diagnose and fix a problem with a Samsung appliance quickly and efficiently.* Another customer was unhappy with the service they received, citing long wait times and unhelpful customer service representatives.* A third customer reported being charged extra for services that were not clearly explained.It's also worth noting that the business has a reputation for being difficult to work with, with some customers reporting that they had to wait a long time for help and that the customer service representatives were unhelpful.The business's social media presence is also limited, with few reviews and comments from customers. However, those who have left reviews have generally been negative, citing issues with quality of service and customer service.Overall, the business is a mixed bag, with some strengths and weaknesses. While it may not be the best option for everyone, it could be a good choice for those who value convenience and have Samsung appliances.It's also worth noting that the business has a rating of 2.8 out of 5 stars based on third-party reviews, which is lower than average. This suggests that there may be some systemic issues with the business that need to be addressed.