Madrid
Servicio Oficial Audi Madrid Norte Wagen
7.62
7.62
Overview
Authorized Audi service in Madrid. Mechanical workshop, bodywork and painting. Branch of Volkswagen Group Retail Spain.
Features
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
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Overall
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The location of the business, is excellent and known among the customers. The staff, including Rubén and Javier, provides an exceptional personal and human treatment. They ensure that the client is well taken care of and keeps them updated throughout the process. The work done by the staff, like Helena Garcia, is also impressive as they demonstrate professionalism, empathy, and good communication skills. They provide a high-quality service, making sure that the client is satisfied with the work done. Despite the overall positive experience, there are instances where the clients have had to deal with longer than expected wait times. In one instance, a client had to wait for almost two months to get their car repaired, and when it was finally returned, it was not in the same condition as when it was left. This shows that the business still has room for improvement in terms of efficiency and meeting deadlines.The staff is also praised for their professionalism and good communication skills. They are willing to go the extra mile to ensure that the client is satisfied with the work done.The overall rating of 4.2 is a reflection of the business's strong points, such as its high-quality service and professional staff. However, the negative experience of one client highlights the need for the business to work on improving its efficiency and meeting deadlines.
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