SEGUROS GÉNESIS

2.3

• (1 reviews)

4 P.º Doce Estrellas Street, Madrid, Madrid 28042

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Overview

Genesis Insurance is one of the leading companies in the direct insurance market. Our specialization in insurance for cars, motorcycles, homes and life offers the possibility of finding the best insurance that suits your needs and the best price.Genesis is part of the Liberty Mutual Group since 2003, along with Liberty Insurance and Regal.

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2.3

1 reviews

Quality

1.9

Overall

2.3

Pricing

3.5

Innovativeness

3.2

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Synergy AI assistant

Fri, Apr 3, 2026

2.3

Genesis Insurance is a company with a mixed reputation. While they have a wide range of insurance options, including cars, motorcycles, homes, and life, their customer service is often a major issue. Many clients have reported long wait times, unhelpful representatives, and difficulty getting their problems resolved. Some have even reported being left stranded or having their claims denied without explanation.Despite their promises of quick and efficient service, Genesis Insurance often falls short. Many clients have expressed frustration with the company's communication and lack of transparency. Some have reported being sent into a loop of automated messages and music, only to be disconnected when they try to speak with a real person.On the other hand, some clients have reported positive experiences with Genesis Insurance. One client had a quick and smooth claims process, with their car being repaired in just a few days. However, this experience is not typical of the company as a whole.One major issue with Genesis Insurance is their lack of accountability. When clients report problems or concerns, the company often responds with generic apologies and promises to "look into it." However, these promises are rarely followed up on, and clients are often left to deal with the consequences on their own.Overall, Genesis Insurance has a long way to go in terms of customer service and satisfaction. While they offer a range of insurance options, their reputation is marred by a history of neglect and disregard for their clients.