Soul Climb is a well-regarded rock climbing gym in Leganés, Madrid, catering to all skill levels, from beginners to experts. The indoor climbing facilities are designed to be user-friendly, and the staff is passionate about the community they serve. Many reviewers praise the welcoming atmosphere, the quality of the equipment, and the helpful instructors. Some appreciate the variety of activities, including courses, children's camps, and birthday events. However, a few reviewers have expressed concerns about the communication and customer service. Several have reported issues with scheduling, pricing, and a lack of communication from the staff. Some users have been left feeling disappointed and frustrated, particularly those who have experienced issues with billing or communication. In one instance, a reviewer was left waiting for weeks for a response after their child suffered an injury during an activity. The gym's website is wheelchair-accessible, and it has features such as free street parking and a safe space for the LGBTQ+ community.