The location under review, RKS-AM, is a financial and real estate group with an international focus. While they specialize in alternative investment vehicles, their reputation is marred by several complaints from clients. The wheelchair-accessible entrance is a welcome feature, but it's not enough to offset the negative experiences of many customers. Several clients have reported issues with the return of their deposits, with some being told they owe money for services they didn't receive. It's also concerning that the company seems to have a pattern of not communicating with clients, with some reporting long delays or being ignored altogether. On the other hand, some clients have reported positive experiences with RKS-AM, citing excellent customer service and a commitment to providing affordable housing options. Given the mix of positive and negative reviews, it's difficult to give a high overall score. The quality of service seems to be inconsistent, with some clients receiving excellent treatment and others experiencing significant issues. Pricing seems to be a strong suit, with some clients praising the affordability of RKS-AM's services. In terms of innovativeness, RKS-AM appears to be pushing the boundaries in the financial and real estate sectors, offering alternative investment options and a socially impactful strategy. However, their poor handling of client complaints and inconsistent service quality bring down the overall rating. The lack of transparency and communication with clients is a major issue that needs to be addressed. While RKS-AM has potential, it's clear that they need to work on improving their customer service and communication skills. Until then, potential clients should approach with caution and carefully weigh the pros and cons before making a decision.