Madrid
Real Madrid Official Stores
0.22
0.22
Overview
"The Official Real Madrid Store on Gran Vía 31 street is the largest Real Madrid store in the city center. Get the Real Madrid adidas kit of your favorite player or any other Real Madrid product. Personalize your Real Madrid jersey and enjoy the Tax Free benefits. You can find gifts, all the training products used by the team, different collections of madridista fashion and all the Real Madrid products you can imagine to show your passion for the team."
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Onsite services
Quick visit
In-store shopping
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Overall
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The Real Madrid Store on Gran Vía 31 street is the largest store in the city center. It offers a wide variety of Real Madrid products, including kits, gifts, and training products. The store's goal is to provide a Tax Free experience for customers. Customers can find gifts, different collections of madridista fashion, and all the Real Madrid products to show their passion for the team.The store is well-equipped, with spacious areas and a central location. However, some customers have reported issues with customer service, including long waiting times and unhelpful staff. One customer had a particularly bad experience, with a cashier adding an extra €35 to their bill without their knowledge or consent.Some customers have also reported issues with product quality, including shirts with incorrect sizing labels and tags partially detached from the garment. In one case, a customer was unable to exchange or return a defective product, even though they had contacted customer service multiple times.Despite these issues, the store's prices are generally high but not unreasonable for a high-end sports brand like Real Madrid. However, some customers have felt pressured to buy overpriced bags and accessories, which can add to the overall cost of a purchase.The store's staff can be friendly and helpful, but some customers have felt that they are not always attentive to customers' needs. Overall, the store is a must-visit for Real Madrid fans, but customers should be aware of the potential issues with customer service and product quality.One issue that has been raised by several customers is the store's policy of not providing free bags for customers to carry their purchases in. Instead, customers are forced to buy overpriced bags or leave the store with their purchases in their hands. This policy has been seen as petty and frustrating by many customers.
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