Madrid
Ray-Ban
0.25
0.25
Overview
RAY-BAN: Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Delivery
Onsite services
Quick visit
In-store pickup
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Quality
Innovativeness
Pricing
Overall
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This store is located in a prime spot on Gran Vía Street in Madrid City, making it easily accessible to shoppers. The building is wheelchair accessible, and the store offers onsite services, in-store pickup, and delivery options. However, one potential issue is the quality of some of the services provided, with some customers experiencing poor service and long wait times.Overall, the store has a 4.5-star rating on third-party platforms, with customers praising the excellent attention and professionalism of the staff, particularly Raúl and Tito. The store offers a wide variety of models, and the staff is knowledgeable and helpful in making recommendations. However, some customers have experienced issues with customer service, including long wait times and unhelpful staff.In terms of quality, the store receives a 4.4-star rating. Customers praise the high-quality products and the attention to detail in the store. However, some customers have experienced issues with the quality of the products, including faulty glasses and long wait times for repairs.Pricing is a strong suit for this store, with a 4.9-star rating. Customers praise the competitive prices and the value for money. However, some customers have experienced issues with the pricing, including being charged extra for services that were not clearly communicated.In terms of innovativeness, the store receives a 4.2-star rating. Customers praise the modern and stylish designs, but some customers feel that the store is not particularly innovative or cutting-edge.One issue that stands out is the inconsistent customer service. While some customers have had excellent experiences, others have experienced poor service, long wait times, and unhelpful staff. This issue is highlighted by a customer who had to wait for three months to receive their order, despite multiple attempts to contact the store.Overall, this store is a great option for shoppers looking for high-quality products and excellent customer service. However, customers should be aware of the potential issues with customer service and be prepared to wait for their orders.
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