Madrid
Puromenu
Overview
100% natural food for dogs and cats based on the BARF diet. In store PICKUP ORDERS ONLY.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
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Quality
Innovativeness
Overall
Pricing
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Puro Menú is a pet supply store with a unique concept of offering 100% natural food for dogs and cats based on the BARF diet. The store is located in Building 7, Nave 6B Street, Apartment C. Matabueyes, Cabanillas del Campo City, and has a wheelchair-accessible entrance and parking lot. The store is open from Monday to Friday from 9:00 AM to 6:00 PM, with no service on Saturdays and Sundays.One of the standout features of Puro Menú is its commitment to quality and natural ingredients. The store's products are made with love and care, and the team is always happy to help customers choose the right food for their pets. The BARF diet is a game-changer for many pet owners, and Puro Menú's products have received rave reviews from satisfied customers.However, there are some issues with the store's delivery service. Several customers have reported receiving their orders in poor condition, with some products even arriving partially thawed. This is a major concern, especially when it comes to pet food. While the store has apologized and offered to rectify the situation, it's clear that there needs to be more attention paid to the logistics of delivery.Another issue that has been raised is the store's pricing. While the quality of the products is top-notch, some customers have felt that the prices are a bit steep. However, it's worth noting that the store offers a subscription service that can help customers save money in the long run.Overall, Puro Menú is a great option for pet owners who are looking for high-quality, natural food for their pets. While there are some areas for improvement, the store's commitment to quality and customer satisfaction is evident in every aspect of its business.The store's menu is constantly evolving, with new products and flavors being added all the time. The team is always happy to provide recommendations and guidance to help customers make the best choices for their pets.One customer reported a surprising price increase in their order, which was not clearly communicated. This lack of transparency can be frustrating for customers.Another customer had a positive experience with the store's customer service, with a helpful staff member named Susana who went above and beyond to assist them.Some customers have also reported issues with the store's website and online ordering system, which can be clunky and difficult to navigate.The store's partnership with Correos Express has been a source of controversy, with some customers reporting issues with delivery times and product condition.Despite these issues, Puro Menú remains a popular choice for pet owners who are looking for high-quality, natural food for their pets. With a little bit of improvement in terms of delivery logistics and customer service, this store has the potential to become a truly exceptional option.
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Hours
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Categories
Shopping
Tools Stores
Pets Service
Pet Food
Pet supply store
Animal feed store
Food manufacturing supply
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