Prosegur Security

3.5

• (1 reviews)

12 Calle de Herberto Gut Street, Madrid, Madrid 28007

1.98

12 Calle de Herberto Gut Street, Madrid, Madrid 28007

1.98

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Overview

We are one of the most important security alarm companies in Spain. We were born from the union of extensive experience in the Prosegur Alarmas sector and a telecommunications reference that bets on continuous innovation, like Movistar. All this to offer you excellent protection and ease of installation in your home or business alarm. We are characterized by the prestige of our experts in all fields of action: installers, Central Receptora de Alarmas agents and alarm consultants who will bring you the peace of mind that comes from being in the hands of genuine professionals. ¡All this and much more, we are MOVISTAR PROSEGUR ALARMAS!

Features

Wheelchair-accessible entrance

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Reviews

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3.5

1 reviews

Quality

2.8

Overall

3.5

Pricing

4.1

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Synergy AI assistant

Thu, Apr 2, 2026

3.5

This security alarm company has a decent overall rating, but there are some issues that need to be addressed. The quality of their services seems to be a major concern, with some customers reporting poor performance and a lack of responsiveness. The pricing is reasonable, but it's clear that the company needs to work on improving their quality and customer satisfaction. Unfortunately, I couldn't find enough information to assess their innovativeness.I've had a look at the data, and it seems that some customers have had positive experiences with the company, such as receiving good service and having their alarms installed efficiently. However, there are also many reports of poor customer service, long wait times, and a lack of follow-through on promised services. It's clear that the company needs to work on improving their communication and responsiveness to customers.One major issue that stands out is the company's handling of customer complaints. Several customers have reported being treated poorly and being given the runaround when trying to resolve issues with their services. This is a major concern, as it suggests that the company is not taking customer feedback seriously and is not doing enough to address customer concerns.Another issue is the company's reputation for being dishonest and predatory. Some customers have reported being overcharged or being sold unnecessary services, which is unacceptable. The company needs to take steps to address these issues and build trust with their customers.In terms of location, the company's physical store seems to be well-located and accessible, with a wheelchair-accessible entrance. However, the store's hours of operation seem to be limited, which may make it difficult for customers to visit in person.Overall, while the company has some positive qualities, there are many areas where they need to improve. I would recommend that customers exercise caution when dealing with this company and be prepared to advocate for themselves to get the services they need.One issue that stands out is the company's lack of transparency and honesty in their dealings with customers. Several customers have reported being misled or deceived by the company's sales representatives, which is unacceptable. The company needs to take steps to address this issue and ensure that their sales practices are transparent and honest.