Madrid
Post Office
6.89
6.89
Overview
Citypaq is the quick and easy solution from Correos to pick up, send or return your packages through our intelligent ticketing machines
Features
Credit cards
Debit cards
NFC mobile payments
Delivery
Wheelchair-accessible entrance
In-store pick-up
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Overall
Quality
Pricing
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The location seems to be an underperforming branch of Correos, with several issues affecting customer satisfaction. The overall quality of the service is mediocre, with a 2.2 score out of 5. The pricing, however, seems reasonable, with a score of 3.4. There are several recurring issues with package delivery, with customers reporting problems with missing or damaged packages, as well as poor communication from the staff. Some customers have also expressed frustration with the limited working hours, particularly during the summer months when the office is only open in the mornings.A few customers have had positive experiences, praising the staff's helpfulness and kindness, but these instances are not enough to offset the widespread issues. The location's innovativeness score is empty, suggesting that it has not innovated significantly to address the customer concerns. One major issue that stands out is the poor package delivery service, which seems to be a consistent problem for many customers. This is a major concern, as customers rely on Correos for secure and reliable package delivery.
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