Madrid
Porsche Madrid Centro Norte
5.31
5.31
Overview
The Porsche Centre Madrid Norte represents a great revolution, in many senses. Far from being a dealership, it is a genuine Experience Centre born from the rebellious and non-conformist spirit of the entire Porsche team, designed to bring the Porsche experience in the most complete and surprising way possible.At Porsche, we work to take it all to the next level, always. As you can see at Porsche Centre Madrid Norte, this mentality goes beyond the circuit or the sports cars we manufacture. We have conceived, designed and built a space where you can live the brand, your brand, in multiple ways: Virtual Reality, Classic Corner, Digital kids Zone, Scalextric Track, and a long etcetera.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
In-store shopping
Used goods
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Quality
Pricing
Innovativeness
Overall
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This business location appears to be a well-equipped Porsche dealership with a wide range of services and amenities. The address, Building 87, Av. de Burgos Street, Madrid City, is easily accessible, and the business hours, from 08:00 to 20:00 on weekdays and 10:00 to 14:00 on Saturdays, are convenient for customers.The payment options, including NFC mobile payments, debit cards, and credit cards, are modern and user-friendly. The business also offers used goods, in-store shopping, and wheelchair accessibility, making it a welcoming environment for customers.However, some customers have reported negative experiences, including poor customer service, long wait times, and inadequate repairs. One customer complained about being ignored by sales staff, while another reported having to wait over two hours for a call back to schedule a service appointment.Despite these issues, many customers have praised the dealership's professionalism, attention to detail, and commitment to customer satisfaction. Some have noted the excellent service provided by certain staff members, such as Sonia and Dani, who went above and beyond to ensure a positive experience.Overall, while this business location has some areas for improvement, it appears to offer a unique and engaging experience for customers. The variety of services and amenities, combined with the opportunity to interact with Porsche enthusiasts, makes it a standout destination for car enthusiasts.One area that could be improved is the consistency of customer service. While some staff members have received high praise, others have fallen short of expectations. Providing more thorough training and ensuring that all staff members are equipped to handle customer inquiries and concerns in a professional and courteous manner would help to enhance the overall experience.In addition, the business could benefit from improving its communication with customers. While the website and social media presence are well-maintained, some customers have reported difficulty getting information about services and prices. Providing more transparent and timely communication would help to build trust and confidence with customers.Ultimately, this business location has the potential to be a top-rated destination for Porsche enthusiasts. With some improvements to customer service and communication, it could offer an exceptional experience that keeps customers coming back for more.
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