This business location has a good overall rating, but with some areas for improvement. While the employees are generally friendly and helpful, there have been some issues with the quality of the products and services offered. Some customers have reported that the business only buys books from a certain year, which can be frustrating for those who have books that are still in good condition but not new enough to sell. Additionally, some customers have reported difficulty with payment options, with one customer stating that the business only accepts cash.Despite these issues, the business has received praise for its pricing, with many customers reporting that they were able to find good deals on used books. The business also seems to be innovating in its use of technology, with features like NFC mobile payments and online shopping options.However, the issue with the business's quality of products and services is a significant one. Some customers have reported that they were misled by the business's claims about what types of books they buy, and that they were not treated fairly by the employees. This suggests that the business needs to work on improving its communication and customer service skills in order to build trust with its customers.Overall, while this business location has some positive qualities, it also has some significant areas for improvement. With a bit more attention to quality and customer service, it could potentially become a top-rated business in its category.The business seems to be a welcoming space for the LGBTQ+ community, with features like a transgender safe space and LGBTQ+ friendly employees. However, the business could benefit from being more transparent about its policies and procedures, particularly when it comes to what types of books it buys and sells. This would help to build trust with customers and prevent misunderstandings like those that some customers have reported.