Madrid
Phone House
4.06
4.06
Overview
Buy or rent your mobile at Phone House and take advantage of all our services for your Smartphone: we repair, insure or buy your mobile at the best price. In our over 500 stores, you can buy smartphones, refurbished devices, accessories, wearables, tablets and much more. At Phone House, you can contract your Mobile Rate with operators such as Orange, Jazztel, MásMóvil with the help of our advisors or you can save on your electricity or gas bill by choosing Alterna Energética. Both in Phone House stores and on our website, you can find products from Samsung, Xiaomi, Apple, Huawei, Honor, ZTE and much more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
In-store pickup
Repair services
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This business location has been serving its customers with various services including mobile phone repair, insurance, and sales. They offer a wide range of products from different brands such as Samsung, Xiaomi, Apple, and Huawei. The staff is generally helpful and friendly, with some employees receiving praise for their excellent service and professional behavior.However, there have been some issues with customer complaints about errors in services, specifically with the processing of portability of mobile services, which led to incorrect billing. In one case, a customer received four invoices from a previous service provider despite having changed to a new one. The company acknowledged the mistake and offered to refund the customer, but only in the form of gift cards, which the customer refused.Despite this, many customers have reported positive experiences with the store, praising the staff for their helpfulness and the store's wide range of products. Some customers have also appreciated the store's efforts to help with other services such as electricity and gas bills. Overall, the store has a good reputation and is well-regarded by its customers.One area for improvement is to address the issues with service errors and to ensure that customer complaints are handled more effectively. Additionally, the store could benefit from more transparency in its services and clearer communication with customers.
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