This cemetery is a unique piece of Madrid's history, but its maintenance and customer service leave much to be desired. The building is wheelchair accessible, but some parts of the cemetery are difficult to navigate. The staff is friendly, but the overall experience is marred by the limited hours of operation, which are not suitable for people who work during the day. The cemetery is open from 8am to 2pm, with no afternoon hours, which is inconvenient for many visitors. This has resulted in several complaints about the lack of consideration for people who live outside of Madrid and have to plan their visits in advance. The cemetery has a lot of history and some beautiful old gravestones, but the poor maintenance and limited hours are a major turnoff. The most significant issue is the cemetery's inflexibility with its hours, which fails to accommodate the needs of most visitors.