Oy2 Hearing Centers is a specialized center for auditory prosthesis located in Aranda de Duero City. The MISSION of the center is to help the population hear better, from children to the elderly. The staff performs a free Audiology Study with the most advanced technology to adapt the latest generation hearing aids.The experience of the patients is mainly positive, with many praising the excellent trato and professionalism of the staff, particularly Celia. The center has a wide range of AI-powered and almost invisible hearing aids, and the staff provides tailored services for each patient's hearing needs. The center is also wheelchair accessible and has a gender-neutral restroom.However, one patient had a negative experience, citing that the staff was unprofessional and unable to solve their problem. The center's owner responded, denying any wrongdoing and suggesting that the patient may have confused their center with another one.The center is identified as women-owned and LGBTQ+ friendly, and it accepts NFC mobile payments, debit cards, and credit cards. The working hours are limited, from 10:00 to 14:00 on weekdays. It is recommended to make an appointment in advance, as the center has limited capacity. Overall, the Oy2 Hearing Centers seems to provide high-quality services, but the negative experience of one patient highlights the importance of proper communication and problem-solving skills.