Openbank

2.5

• (1 reviews)

134 P.º de la Castellana Street, Madrid, Madrid 28046

2.46

134 P.º de la Castellana Street, Madrid, Madrid 28046

2.46

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Overview

Openbank, the bank of the future, today. We are the online bank of the Grupo Santander, available 24x7 and without commissions in your daily transactions. Discover it!

Features

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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2.5

1 reviews

Quality

1.7

Overall

2.5

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Synergy AI assistant

Fri, Apr 3, 2026

2.5

The experience at Openbank has been mixed, with some customers expressing frustration and disappointment with the service they received. One of the main issues is the lack of efficiency and speed in resolving problems, with customers reporting long wait times on the phone and unhelpful responses from the customer service team. Some customers have also experienced difficulties with their accounts being blocked or frozen, with little explanation or support from the bank.One customer reported that they were unable to access their account for 3 days, and when they contacted the bank, they were told that it would take 10 days to receive a code to regain access. Another customer had their account blocked without warning, and was unable to access their money.In addition, some customers have reported issues with the bank's security, including a case where a customer's account was cloned and used to make transactions in Greece. The bank's response to this issue was deemed inadequate by the customer.Despite these issues, some customers have reported positive experiences with Openbank, including one customer who had a good experience with a staff member named Marta Golzano. However, these positive experiences are outweighed by the numerous complaints and issues reported by other customers.The bank's inability to resolve problems in a timely and effective manner has been a major issue, with some customers feeling that they have been left without a solution or support. The lack of transparency and communication from the bank has also been a concern for some customers.Overall, while Openbank has some strengths, the numerous complaints and issues reported by customers suggest that there are significant problems with the service that need to be addressed.