Opel Ferciauto

3.9

• (1 reviews)

4 C. Madroño Street, Colmenar Viejo, Madrid 28770

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Overview

Ferciauto is an official dealership for the Opel and Jeep brands. Located in Colmenar Viejo. Distributes new and used vehicles and is an official service provider for both brands. Has a bodywork department with free vehicle replacement and works with all insurance companies in the market.

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.9

1 reviews

Pricing

4.5

Overall

3.9

Quality

3.1

Innovativeness

4.2

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Synergy AI assistant

Wed, Apr 1, 2026

3.9

This dealership offers a wide range of services, including the distribution of new and used vehicles, as well as official service for Opel and Jeep brands. They have a bodywork department with free vehicle replacement and work with all insurance companies in the market.However, some customers have reported issues with the quality of service. Some have mentioned that their cars were not properly cleaned before being returned to them, and others have experienced problems with the bodywork department, such as incomplete or poorly done repairs.Pricing seems to be a strong point for this dealership, with many customers reporting that they were satisfied with the prices they were quoted.While the dealership has a good selection of cars, some customers have reported that they were not well-informed about the cars they were purchasing. One customer reported that the salesperson told them that a car had "km cero" when in fact it had 2,000 km more than they were told.Some customers have also reported issues with the dealership's communication and organization. One customer reported that they were given a cita (appointment) for 18 days in advance, but when they arrived, the part they needed was not yet available. Another customer reported that the dealership had a phone number listed on Google, but when they called, no one answered.Overall, this dealership has both strengths and weaknesses. While they offer a wide range of services and seem to have a good selection of cars, some customers have reported issues with the quality of service and communication.Some customers have also reported problems with the sales team, including being sold cars that were not properly cleaned and having parts replaced without their consent. This suggests that there may be a lack of accountability and transparency within the dealership.Despite these issues, the dealership has a generally positive rating and many customers have reported being satisfied with their experiences. However, it's clear that there are some areas that need improvement in order to provide a consistently high level of service.One issue that stands out is the lack of communication and organization within the dealership. This has resulted in customers being given incorrect information, parts being unavailable, and appointments being missed. Improving communication and organization would help to alleviate these issues and provide a better experience for customers.Additionally, the dealership could benefit from improving its quality of service, particularly in the bodywork department. This would involve providing a higher level of detail and care in repairs, as well as ensuring that all work is completed to a satisfactory standard.Finally, the dealership could also benefit from improving its transparency and accountability. This would involve being more open and honest with customers about the cars they are selling, as well as being more transparent about the prices and services they offer.