Madrid
Online Tours Travel to Cuba - Madrid
1.19
1.19
Overview
Travel agency specializing in Cuba with its own offices in Havana, Madrid, Barcelona and Las Palmas.
Features
Credit cards
Debit cards
NFC mobile payments
LGBTQ+ friendly
LGBTQ+ friendly
Transgender safe space
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Quality
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This travel agency has several issues that make it difficult to recommend. The quality of service is a major concern, with many customers reporting problems with flights, such as overbooking, delays, and lost luggage. The agency's pricing seems to be reasonable, but the poor service and frequent issues make it hard to justify the cost. The agency has tried to innovate by offering on-site services and a friendly environment, but these efforts are not enough to outweigh the problems with the flights. One major issue that stands out is the lack of respect for passengers, with some customers reporting being treated poorly by staff and having their concerns ignored.The agency has received numerous complaints from customers, with many rating their experience as 1 star. Some customers have reported being stranded due to flight delays or cancellations, while others have had their luggage lost or stolen. The agency's customer service has also been criticized, with some customers reporting being unable to get help or being given unhelpful responses.Despite some positive reviews, the negative feedback far outweighs the positive, making it difficult to recommend this agency. The agency needs to take steps to address the major issues with its flights and customer service in order to improve its reputation and provide a better experience for its customers.
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