OK Mobility - Madrid Aeropuerto T4

2.3

• (1 reviews)

Terminal T4 Llegadas / Aparcamiento P-4 Street, Madrid, Madrid 28042

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Rent, buy, vehicle subscription. +70 destinations. Mobility as a synonym of happiness! Love at first drive.

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2.3

1 reviews

Quality

2.5

Overall

2.3

Pricing

1.8

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Synergy AI assistant

Wed, Apr 1, 2026

2.3

This location is a car rental agency with a wide range of vehicles available for rent, including cars, vans, motorcycles, and recreational vehicles. The agency is located at the Terminal T4 of the Madrid airport, making it a convenient option for travelers. However, some customers have reported issues with the quality of the vehicles and the level of service provided.Some customers have had positive experiences with the agency, citing friendly and helpful staff, and a smooth rental process. However, others have reported problems with the vehicles, including issues with the condition and maintenance of the cars. Some customers have also reported difficulties with the return process, including delays and issues with the paperwork.One of the biggest concerns for customers is the high levels of credit card fees and additional charges for services such as insurance. This has led to some customers feeling that they have been taken advantage of and overcharged.Another issue that has been reported is the lack of attention to detail when it comes to the vehicles. Some customers have returned their cars with issues that were not noticed or reported by the agency, resulting in additional charges for damages.Overall, while some customers have had positive experiences with this location, others have reported significant issues with the quality of the vehicles and the level of service provided. It is recommended that customers carefully review their rental agreement and take photos and notes of any existing damages before returning their vehicle.It's also worth noting that the agency's return process can be slow and cumbersome, with some customers reporting that it took several hours to complete the return process. Additionally, some customers have reported issues with the agency's communication, including difficulty getting in touch with customer service representatives.One issue that has been highlighted by several customers is the high levels of credit card fees and additional charges for services such as insurance. This has led to some customers feeling that they have been taken advantage of and overcharged.To avoid any issues, it's recommended that customers carefully review their rental agreement and take photos and notes of any existing damages before returning their vehicle. It's also a good idea to ask about any additional charges or fees before signing the rental agreement.