Oficina Municipal del Taxi

2.1

• (1 reviews)

33 C. de Albarracín Street, Madrid, Madrid 28037

3.99

33 C. de Albarracín Street, Madrid, Madrid 28037

3.99

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Features

Wheelchair accessible entrance

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Reviews

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2.1

1 reviews

Pricing

3.5

Quality

2.1

Overall

2.1

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Synergy AI assistant

Thu, Apr 2, 2026

2.1

The office of the municipal taxi is located in a building with a wheelchair-accessible entrance, which is a positive aspect. However, the services provided by the office seem to be plagued by issues. Many customers have reported being overcharged by taxi drivers, with some cases of drivers demanding much higher fares than the agreed price. This has led to a loss of trust in the office's ability to effectively manage the taxi services.Some customers have reported trying to file complaints with the office, but were met with unhelpful staff and a complex bureaucratic process. The office's online portal for filing complaints was also reported to be ineffective, making it difficult for customers to seek recourse.Despite some positive experiences, such as one customer being helped by a taxi driver with a kind and helpful attitude, the majority of reviews suggest that the office has a long way to go in terms of improving its services. A general lack of attention to detail and a culture of overcharging seems to be a significant problem.It's worth noting that the office has a working hours system, with Monday to Friday from 8:30 to 14:00, but this may not be sufficient to address the complaints and issues raised by customers.