Madrid
Oficina Endesa Madrid
1.44
1.44
Overview
Welcome to your Endesa Office in Madrid. We are a space designed to serve you face-to-face and in a personalized way about your electricity and gas bills, and offer you savings and peace of mind. We also advise you on the best solutions for saving and efficiency to transform the energy of your home or business: Solar panels, electric mobility and much more. In your Endesa Point in Madrid we want you to feel at home.
Features
Wheelchair accessible entrance
Wheelchair accessible restroom
Paid parking lot
Paid street parking
Onsite services
Gender-neutral restroom
Assistive hearing loop
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Pricing
Quality
Overall
Innovativeness
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This Endesa Office in Madrid seems to have a decent location, given its extensive range of services including electricity and gas bills, solar panels, electric mobility, and more. However, the staff appears to be the main concern, with mixed reviews regarding their professionalism, education, and willingness to help. Some clients have experienced unhelpful staff, long wait times, and poor customer service, which can be frustrating, especially when dealing with issues like billing and contract renewals. Others have received good service from certain staff members, highlighting the importance of having empathetic and competent employees.The overall atmosphere of the office is welcoming, with a spacious area designed for clients to feel at home. Despite some issues, the office's amenities, such as paid parking and wheelchair accessibility, are convenient for clients.The staff's communication skills are also a concern, with some clients reporting difficulties in getting assistance via phone or online. The office's management seems to be taking steps to address these issues, with owners responding to reviews and offering solutions, such as contacting them through WhatsApp or revising internal processes.In terms of pricing, Endesa appears to be competitive, with some clients appreciating the services offered at a reasonable cost. However, there have been instances of incorrect billing and contract issues, which can be a hassle to resolve.Overall, this office has room for improvement, particularly in terms of staff training and customer service. Despite some negative experiences, there are also many positive reviews highlighting the office's helpful staff and convenient services.
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