Oficina de Atención a la Ciudadanía. Línea Madrid. Distrito de Chamberí

4.2

• (1 reviews)

4 Calle de Palafox Street, Madrid, Madrid 28010

0.96

4 Calle de Palafox Street, Madrid, Madrid 28010

0.96

Oficina de Atención a la Ciudadanía. Línea Madrid. Distrito de Chamberí

See All photos

Directions

Call now

Features

Wheelchair accessible entrance

Photos & videos

See All

Reviews

Submit a review

4.2

1 reviews

Overall

4.2

Quality

3.5

Submit a review

Synergy AI assistant

Thu, Apr 2, 2026

4.2

This office has both good and bad qualities. On the one hand, some visitors have reported excellent service and a friendly staff, which is a plus. On the other hand, others have experienced difficulties, such as long wait times, bureaucratic red tape, and even a lack of empathy from the employees. One visitor reported a particularly unpleasant experience, where a functionary refused to help them, citing absurd requirements and even making judgments about their character. Despite these issues, the office's location on Palafox Street in Madrid's Chamberí district appears to be convenient and accessible. The phone number (+34914800010) is available for those who prefer to call ahead.Some visitors have had positive experiences, such as being helped by a kind and efficient employee, or having their issues resolved quickly and professionally. Others have reported being treated with respect and courtesy by the staff. However, there have also been complaints about the inflexibility of the office's hours, with some visitors unable to obtain appointments or being forced to wait for long periods of time.The office's innovation and pricing are not well represented in the available data. While some visitors have praised the office's efficiency and friendliness, others have criticized its bureaucratic procedures and lack of attention to customer needs. Overall, it seems that the office's quality is somewhat inconsistent, with some visitors experiencing excellent service and others facing significant challenges.The building itself is wheelchair accessible, which is a plus for visitors with mobility impairments. However, the office's hours are limited, with no services available on weekends or evenings. For those who prefer to call ahead, the phone number is available, but it is unclear how responsive the office is to phone inquiries.Some visitors have praised the office's staff for their kindness and professionalism, while others have criticized their lack of empathy and attention to customer needs. The office's reputation is somewhat mixed, with some visitors recommending it to others and others warning against it due to its bureaucratic procedures and lack of flexibility.